Refund policy

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at theconfettifarm@gmail.com. Please note that returns will need to be sent to the following address: 

Canadian Returns

4961 Alexandra Ave
Beamsville, ON
Canada
L0R1B5

At this time, we are unable to accept returns from outside of Canada.

Shipment of the items back to us is the responsibility of the sender and we are only able to refund product costs, not for any shipping costs paid at the time of purchase. Items sent back to us must first request a return to be accepted.

You can always contact us for any return questions at theconfettifarm@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at theconfettifarm@gmail.com.